Services
Technical Support
Technical support teams are a vital part of your customer service strategy.

CPM’s technical support teams deliver a knowledgeable, trustworthy and professional service to your clients with a friendly, customer service oriented approach.

 

We offer first line service desk and second line technical support services in over 26 languages, across 92 markets. Plus, if needed, we can also provide an extended opening hours service.

 

To cope with the demands of the digital world, our technical support specialists are trained to handle social media and live chat support, providing product installation, after sales support, troubleshooting, order management, field engineer support and appointment setting services.

Our services include...

Customer Service Outsourcing

Delighting customers is fundamental to your brand’s Customer Service Strategy. CPM’s award-winning Customer Service Outsourcing capabilities provide you with a total customer experience solution that will effectively and efficiently.
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Multilingual Customer Support

CPM provides strong multi-lingual customer support in over 26 languages. Speaking the same language as your customers is vital, but not just linguistically. CPM delivers real multi-lingual customer support, rooted in cultural understanding and familiarity, across Europe, the Middle East, Africa, Asia-Pacific and the Americas.
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Technical Support

Technical support teams are a vital part of your customer service strategy. CPM’s technical support teams deliver a knowledgeable, trustworthy and professional service to your clients with a friendly, customer service oriented approach.
read more >

Sales Support & Order Management

Free up your time to sell with sales support and order management from CPM. Our professional sales support and order management teams help your sales force to spend more time converting customers and making sales.
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