CPM

Our Contact Centres will have over 20 million customer conversations this year in 32 languages across 92 international markets

Customer Care

Be it through Careline, customer management campaigns, or transactional help lines - putting customer care at the heart of everything that we do ensures that we bring your brand promises to life and deliver Exceptional Customer Experiences to delight your customers and exceed their expectations.

Creating these 'moments of truth' are critical to achieving customer engagement, satisfaction & ultimately customer loyalty & sales.

  • Carelines
  • Research
  • Blog Monitoring
  • Relationship Development
  • Helpdesk / Customer Support
  • Customer Satisfaction Research (CSI)
  • Response Handling / order booking
  • Online Community management

Our Contact Centres will have over 20 million customer conversations this year in 32 languages across 92 international markets

Our Clients

Western Union Global Auditing, Training and Merchandising Programme across 32 Markets

Kellogg's BEST-IN-CLASS EMEA CONSUMER CARELINE

Nike - National Coverage of Visual Merchandising across 1,400 Nike retail outlets in italy Kimberly Clark Experiential Sales Promotions
High Performance Telesales Team Delivers Over 960,000 Product Sales For British Gas  1200 Monthly Visits to Maximise Diageo In-store Brand Visibility
Eircom Award-Winning Business: Consumer Field Sales Team Red Bull Nationwide Retail Auditing Programme
Staples USA nationwide retail auditing & Merchandising programme Western union - delivering exceptional customer experience through bespoke elearning tool
AGL Direct Sales Campaign Acquires over 2 million New Customers FrieslandCampina Sales Force Managed by CPM Sky Awesome Foursome 2013
JTI Mayfair In-store Promotions Kraft - Tassimo Sales
HP - Driving Windows 8 Adoption in DSGi over Christmas Babylicious - The Kids Food Company