Management of the entire Kellogg's EMEA Customer Careline covering 65 markets and 22 languages.
Integration of all CEEMEA Pringles brand Carelines into the existing team following the brand acquisition in 2012.
Deployment of a Digital Media Executive to manage 4 Facebook brand pages (Krave, Crunchy Nut, Special K, Rice Krispies Squares) covering the UK & Ireland.
THE CPM SOLUTION
- CPM UK covers the UK and Irish markets while CPM Barcelona provide Kellogg´s with a multi-lingual team covering the EMEA region.
- The team handle all matters of customer support from general enquiries, quality issues and complaints; right through to analysis of foreign bodies, specimen sort, dental care claims and crisis management/product recall activities.
- Bespoke, multichannel communication response via phone, email, white mail and fax ensuring Kellogg’s customers receive a first class service.
- Specific to the UK & Ireland, the Digital Media Executive provides online reputation management and blog monitoring activities.