CPM

Cosmos Holiday Brochure Fulfilment

 

THE CHALLENGE

Receive brochure requests via telephone, internet or coupons from the public and print a personalised letter and include special offer inserts.


All brochure requests to be despatched within 1 working day ensuring it is “The first brochure on customer’s doormats”.

THE CPM SOLUTION

  • Established a Service Level Agreement with client to ensure a high level of service at all times that was measurable.
  • Maintain a large database of customer information which is used to in the personalised letter creation & ensures that we maximise sales opportunities with the prospective Cosmos customers.
  • 10 % of all packs despatched are quality checked to ensure utmost accuracy.
  • Dedicated service team provide detailed  statistical information back to the client to advise on the brochures despatched.
Fulfilment

RESULTS / ROI

Over 2,800 brochure packs per month are picked, packed and despatched by CPM since 2010.

Over 99% of all brochures are despatched within 24 hours with all Cosmos customers receiving their brochure with a personalised letter as promised.

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