Cosmos Holiday Brochure Fulfilment



Receive brochure requests via telephone, internet or coupons from the public and print a personalised letter and include special offer inserts.

All brochure requests to be despatched within 1 working day ensuring it is “The first brochure on customer’s doormats”.


  • Established a Service Level Agreement with client to ensure a high level of service at all times that was measurable.
  • Maintain a large database of customer information which is used to in the personalised letter creation & ensures that we maximise sales opportunities with the prospective Cosmos customers.
  • 10 % of all packs despatched are quality checked to ensure utmost accuracy.
  • Dedicated service team provide detailed  statistical information back to the client to advise on the brochures despatched.


Over 2,800 brochure packs per month are picked, packed and despatched by CPM since 2010.

Over 99% of all brochures are despatched within 24 hours with all Cosmos customers receiving their brochure with a personalised letter as promised.

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