Category Archives: Contact Centre


Services
Locations in Southeast Asia
CPM Singapore provides contact centre services out of several locations in both Singapore and Malaysia. Both countries offer unrivaled access to most Asian languages and are ideal locations to operate multilingual contact centre services from.

In Singapore we operate a boutique 30-seat contact centre where sales agents from Singapore and other nationalities support sixteen APAC markets. As it’s a fast developing country with a favorable stable climate and a highly skilled talent pool, many multinationals have chosen Singapore as their regional headquarters. Our clients range from industries such as IT, Consumer Electronics, Life Science, Finance & Insurance, FMCG and Government Services.

 

Kuala Lumpur is our premier low-cost multilingual contact centre site; boasting access to one of the richest multinational, flexible and highly educated labour pools in the APAC region. Kuala Lumpur has been identified by many independent research bodies as the prime APAC location to offer the optimum mix of a plentiful supply of skilled, multi-native APAC wide agents on a centralised basis, cost effectively.

 

CPM offers several locations out of Kuala Lumpur and Petaling Jaya that range from a boutique 25-seat office to larger requirements of up to 1,700 seats.

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Inside Sales & Account Management
Maintain strong contact with your client base with CPM’s Telephone Account Management (TAM) services.

Telephone Account Management can be an effective, stand-alone sales tool, or a key component of an integrated sales drive working in harmony with CPM’s field sales teams.

 

TAM reduces non-productive travel time, allowing you to reach and engage with more customers every day and focus your face-to-face selling activity where it will be most effective.

 

Every CPM telephone account management solution is tailored to your requirements and provides a unique mix of inside sales programmes, technical support, partner relationship management, retail ordering and stock placement services.

 

Our bespoke TAM solutions will maintain your customer relationships, build long-term brand loyalty and drive sales.

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Telemarketing
CPM’s global 3,500 telesales specialists will deliver over US$500m in sales for our clients this year.

Working with us, you will have access to our contact centre teams specialised in developing and managing high-performance telemarketing and lead generation campaigns for national and international clients.

Custom built to match your needs; our seamless contact centre sales solutions blend tactical data cleaning and data qualification with multi-stage lead generation and appointment setting for successful B2B and B2C telesales campaigns.

The art of good telesales performance is contact centres that deliver a measurable, trustworthy service to customers that grow sales and build brand loyalty.

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International Contact Centre
CPM’s international contact centres are based around the globe and can truly offer a multi-continent customer contact and/or sales service 24 hours per day, 7 days per week. Our hubs can be found in key strategic locations such as Spain, UK, Australia, Singapore, Malaysia and the US from where we provide local, regional and global services for our clients.

Every day, over 3500 international contact centre employees deliver bespoke and multilingual solutions, in 26 languages, across 92 markets. We engage thousands of consumers in positive conversations through inbound and outbound telesales, telephone account management and customer service solutions.Visit the site

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